Privacy Policy

Caussinos (ABN: 51836541373) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online lottery services.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable privacy laws in Australia.

By using our services, you consent to the collection and use of your information as described in this policy.

2.1 Personal Information

We collect the following types of personal information:

• Identity Information: Full name, date of birth, gender
• Contact Information: Email address, phone number, postal address
• Financial Information: Payment method details, transaction history
• Verification Information: Government-issued ID, proof of address
• Account Information: Username, password, security questions

2.2 Technical Information

• IP address and location data
• Device information and browser type
• Website usage patterns and preferences
• Cookies and similar tracking technologies

2.3 Gaming Information

• Game play history and preferences
• Deposit and withdrawal patterns
• Responsible gambling tool usage
• Customer support interactions

3.1 Direct Collection

• Account registration and verification processes
• Customer support communications
• Survey responses and feedback
• Marketing communications preferences

3.2 Automatic Collection

• Website cookies and tracking pixels
• Server logs and analytics tools
• Mobile app usage data
• Security monitoring systems

3.3 Third-Party Sources

• Identity verification services
• Payment processors
• Fraud prevention services
• Marketing partners (with your consent)

4.1 Service Provision

• Creating and managing your account
• Processing transactions and payments
• Providing customer support
• Delivering requested services and features

4.2 Legal and Regulatory Compliance

• Verifying your identity and age
• Complying with anti-money laundering laws
• Meeting responsible gambling obligations
• Reporting to regulatory authorities when required

4.3 Security and Fraud Prevention

• Detecting and preventing fraudulent activities
• Monitoring for suspicious behavior
• Protecting against cyber threats
• Maintaining system security

4.4 Marketing and Communications

• Sending promotional offers (with consent)
• Providing service updates and notifications
• Conducting market research
• Personalizing your experience

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Identity verification and fraud prevention
• Customer support and technical services
• Marketing and analytics services

5.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or court orders
• Cooperate with law enforcement investigations
• Report to regulatory authorities (VGCCC, AUSTRAC)
• Protect our rights and property

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

6.1 Security Measures

We implement comprehensive security measures including:

• SSL/TLS encryption for data transmission
• Advanced firewall and intrusion detection systems
• Regular security audits and penetration testing
• Secure data centers with physical access controls
• Employee background checks and training

6.2 Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

• Account information: 7 years after account closure
• Transaction records: 7 years as required by law
• Marketing data: Until you withdraw consent
• Technical logs: 12 months unless required for investigations

7.1 Access and Correction

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Update your account details at any time

7.2 Marketing Preferences

• Opt-out of marketing communications
• Update your communication preferences
• Withdraw consent for marketing activities

7.3 Account Closure

• Request account closure and data deletion
• Export your account data before closure
• Understand data retention requirements

8.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us improve website performance
• Functional Cookies: Remember your preferences
• Marketing Cookies: Used for targeted advertising (with consent)

8.2 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.

Your information is primarily stored and processed in Australia. If we transfer data overseas, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the Australian Government
• Standard contractual clauses
• Certification schemes and codes of conduct
• Your explicit consent where required

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or website notice.

The updated policy will be effective from the date of publication unless otherwise specified.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Privacy Officer: privacy@caussinos.com
• Phone: 1800 CAUSSINOS
• Mail: Privacy Officer, Caussinos, 9 Springfield Lakes Blvd, Springfield QLD 4300

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) by calling 1300 363 992 or visiting their office.